Return and Refund Policy
Effective Date: 14/05/2025
Thank you for shopping at GEMINI Gates. We strive to provide high-quality products that meet your expectations. If, for any reason, you are not completely satisfied with a purchase, we’re here to help. Please review our detailed return and refund policy below.
1. Eligibility for Returns
- Timeframe: You have 7 days from the date of receipt to request a return for eligible items.
- Condition of Items: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Non-Returnable Items: Certain products, including [customized items, special orders,], are not eligible for return. Please confirm eligibility before initiating a return.
2. Return Process
- Step 1: Contact our support team at [sales@geminigates.co.za] or call us at [+27 12 742 3950] with your order number and reason for return.
- Step 2: We will provide instructions on how and where to send your item. Please do not send items back without authorization, as this may delay the process.
- Step 3: Once we receive the item and verify its condition, we will notify you of the approval or rejection of your return.
3. Return Shipping
- Customer Responsibility: The customer is responsible for covering the cost of return shipping unless the return is due to a defect or an error on our part.
- Recommended Shipping: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
- Approval Process: Once we inspect the returned item, we will notify you of the refund approval status via email, WhatsApp.
- Processing Time: If approved, the refund will be processed to your original payment method within 5–10 business days.
- Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items that are damaged or missing parts for reasons not due to our error).
5. Late or Missing Refunds
- If you haven’t received a refund within the specified timeframe, first check your bank account again. Then, contact your bank or credit card company, as processing times can vary. If you still have issues, please contact us at [sales@geminigates.co.za].
6. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team to initiate the exchange process.
7. Damaged or Defective Items
- If you receive an item that is defective or damaged, please notify us within 7 days of receiving the product. We will arrange for a replacement or provide a refund, as per your preference.
8. Contact Us
- For any questions or concerns regarding returns and refunds, please reach out to us at:
- Email: [online@geminigates.co.za]
- Phone: [+27 12 742 3950]
- WhatsApp: [+27 72 429 4276]
This return and refund policy is intended to provide clarity and transparency. Thank you for shopping with us at GEMINI Gates.